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Frequently Asked Questions

 

Where are your items shipped from?

  • Orders are shipped from our fulfillment center in Kentucky.

 

Can I order something online and pick it up in-store?

  • Items bought online are processed and fulfilled from our fulfillment center.

 

Do you offer consignment?

  • All items sold are directly from the manufacturer.

 

Can I edit my order once I placed it?

  • Once an order has been placed there are no changes that can be made. In order to make any changes, first cancel your order and place another order.

 

Can I change the shipping address after the order has been placed?

  • Unfortunately, for security purposes, we aren’t able to change the address after an order has been placed.

 

How can I cancel my order?

  • Please email [email protected] with your order number and email associated with your order. *Orders placed with items listed as “All Sales Final” cannot be cancelled or changed.

 

How do I return an item?

  • All regular priced product may be returned for a refund in its original unworn condition within 30 days of purchase. Please email [email protected] with your order number and email address associated with your order. All returns are subject to a 15% or 30% restocking fee.
    https://cncpts.com/pages/return-policy

 

How do I sign up for the online raffle?

  • All online raffles will be found under “News/Drawings.”

 

I can’t pick up my raffle win, can my friend or family pick it up with my ID?

  • You must be present to pick up the raffle win. If you are not able to pick it up, it is forfeited.

 

How do I find out about upcoming releases?

  • Please follow @cncpts on IG/Twitter to stay up to date with all of our release information.

 

How long does it take to ship?

  • Orders can take 4-5 business days to process for fulfillment and shipping for delivery.

 

Can I use my school ID for raffles?

  • Please bring your state issued ID.