FAQ

You have questions, we might have answers.

You can also contact us using our contact form or directly by texting us at 1-877-444-9936.

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We’re available to respond daily 9:00am – 9:00pm EST, but text us anytime and we’ll get back to you!

Orders

How do I return an item?

  • Please contact us with your order number and email associated with your order. All product, excluding all quick strike and collaborations, may be returned for a refund in its original unworn condition within 30 days of purchase. All returns are subject to a $8 restocking fee.
    https://cncpts.com/pages/return-policy

How can I cancel my order?

  • Please contact us with your order number and email associated with your order. *Orders placed with items listed as “FINAL SALE” cannot be cancelled or changed.

Can I edit my order once I placed it?

  • Once an order has been placed no changes can be made. You can cancel the order and place a new order with the necessary changes if the order has not already been shipped.

Can I change the shipping address after the order has been placed?

  • For security purposes, we're unable to make address changes after an order has been placed.

How long does it take to ship?

  • Orders can take 4-5 business days for processing and shipping within the US.
  • International orders may take up to 7-10 business days for processing and fulfillment.

Where are your items shipped from?

  • Orders are shipped from our fulfillment center in Kentucky.

Can I order something online and pick it up in-store?

  • No, our retail locations are unable to accept shipments for orders made online. Items purchased online are processed and fulfilled from our fulfillment center for shipment to a personal address.

Do you offer consignment?

  • All items sold come directly from the manufacturer.

Can I use my school ID for drawing pickups?

Drawings & Releases

How do I find out about upcoming releases?

  • Please follow @cncpts on IG, X or download the CNCPTS App to stay up to date with all of our release information.

How do I sign up for online drawings?

  • All online drawings will be found under “Releases”

I can't pick up my drawing win, can my friend of family pick it up with my ID?

  • You must be present to pick up the drawing win. If you are not able to pick it up, it is forfeited.

Can I use my school ID for drawing pickups?

  • a government issued ID is required for drawing pickups.